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Q. Are
all builders in Manitoba registered with the Program?
A. No, membership is strictly
voluntary and not all new home builders qualify to become members
of the Program.
Q. What
do I receive as proof of warranty coverage, and when does it begin?
A. At the time of possession you and your Registered
Builder will inspect the home and complete a Possession Certificate
supplied by the Program in order to identify any incomplete or seasonal
work that remains outstanding. This document establishes the date
of commencement of warranty coverage. As well you will receive a
homeowner's complimentary video explaining highlights of the Program
and a manual outlining regular routine care and maintenance of your
new home.
Q. What
types of homes are covered?
A. The Program covers new homes built on site with permanent
foundations and new ready-to-move home (RTM's) moved onto a permanent
foundations. These new homes must have been built for sale or under
contract by a Registered Builder member of the Program. This includes
single detached homes, semi-detached homes, homes located within
First Nation lands, row housing, duplexes, and condominium units
located within buildings up to 3 stories in height. Homes not eligible
for coverage are renovated homes or additions, recreational homes,
mobile homes, and condominium units located in building greater
than three stories in height.
Q. What
about those builders who offer their own warranty?
A. A Builder's
own warranty is only as good as the level of service the company
wishes to provide or for so as long as the company remains in business.
Along with our Registered Builders, the New Home Warranty Program
strives to meet our Mission Statement: "To provide warranty
protection for new home buyers and to support the building industry
in its goal to achieve excellence in building standards."
Q. Is
my sidewalk or driveway covered?
A. No. As stated in your warranty
certificate your "home" is the only item covered and
does not include "any pool, parking facility, common recreational
area, site grading and surface drainage, landscaping, shrubbery,
flowers, trees, patios, driveways, garage slabs or carport slabs,
sidewalks, retaining walls, septic tanks or fields, detached garages
or detached carports, or outbuildings."
Q. Why
is there is excessive moisture on and around my windows?
A. Moisture accumulates around windows
as a result of excessive humidity in your home. This usually occurs
in the Winter when the outside air is so much cooler than indoors.
Ventilation is the most effective means to remove this moisture.
By exchanging some of the drier outdoor winter air for warm humid
interior air, the moisture level will be reduced. For more information
on window condensation and humidity and how to control it, click
here.
Q. Cracks
and/or nail pops are appearing in my walls. Is this covered?
A. As mentioned in clause 3.d of your warranty
certificate, normal drywall cracking is not covered. If the
interior walls or ceilings of your house are finished with "dry
wall" (gypsum wallboard) cracks may appear over doors, windows
and archways due to the shrinkage of larger sized wood members (behind
the drywall) used to span these openings. Such cracking is usually
minor and rarely serious. This is considered a maintenance item
to be repaired by the homeowner. Shrink cracks and "nail pops"
can be repaired with matching compounds available at hardware stores
or retail building supply houses.
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