As this pandemic continues, we understand the need to be flexible
and adapt in an effort to continually provide the best possible
service, while keeping our staff and customers safe. As such,
our office availability may fluctuate. However, we will continue
to check our email regularly, along with phone messages, and will
reply promptly. We will update this page accordingly with our
Office Status: Our office is open. Meetings
with a staff member are restricted to 2 persons maximum who must
be wearing masks and must use the hand sanitzer provided.
Courier Service: Available during office hours:
8:30 am to 4:30 pm., Monday to Friday.
COVID-19 requirements: A mask or face covering
must be worn when in the office building and in our office. If
it is necessary to be in our office, please practice social distancing.
Inspections: Required site visits to homes will
continue, but at the discretion of our Warranty Manager/Inspector,
Jay Kent. If you have questions, contact Jay at 204-453-1155 or
via mobile at 204-781-3467 or via email firstname.lastname@example.org
Regarding warranty claims, we ask that homeowners provide adequate
photos/videos to illustrate alleged defects. This will help reduce
the number of required visits to homes. If it becomes necessary
to come to your home to do an inspection, Jay will be wearing
a mask and gloves, and we require that you be wearing a mask as
well. Please practice social distancing. If you are unable to
wear a mask or are uncomfortable with us attending your home,
the inspection may be done remotely via videoconferencing.
Regarding builder construction inspections, please continue to
contact Jay to arrange required inspections in accordance with
your Mandatory Inspection Requirement. Jay will be wearing a mask
and gloves and we request that the representative being met on
site be wearing a mask as well. If there will be additional persons
or trades on site during the inspection, please advise Jay in
advance. Social distancing must be adhered to. At Jay’s
discretion, the inspection may be done remotely using videoconferencing.
Warranty Claims: Homeowners, please rest assured
that the warranty on your home is not affected and we remain available
to adjudicate warranty claims and answer your questions. We have
had inquires about whether warranty coverage can be extended.
Coverage periods will not be extended. They remain the
same per section 2 of the Warranty and time limits for
the submission of a warranty claim also remain the same (section
18 – 23 of the Warranty). You
can view our 5-year warranty certificate here.Please note
that warranty repairs may become delayed due to difficulties ordering
products, limited availability of trades, and other issues related
to the pandemic. We expect this, and it will not affect your warranty
claim, as long as your claim has been properly submitted to our
office within your coverage period and we are aware of the delays.
Also, note that your builder will have their own policies concerning
entering your home due to COVID-19. Please respect these policies.
If you have questions or concerns about how COVID-19 is affecting
your warranty claim/repairs, please contact Lori Crandell at 204-453-1155